Contacts

The more of this you put in the first message, the faster it gets sorted.

• Order number from the confirmation email.
• Steam profile link for the account that should receive the item.
• Screenshot of the trade offer, the error, or the empty pending list.
• What you expected and what happened instead, in one sentence.

We answer email within 24 hours. If your order is paid and the offer hasn't arrived, say so in the subject line.

The usual questions are on the FAQ page. The short version:

• Offer hasn't arrived. Check the trade URL in your order, then the pending offers in Steam. If the item is under a trade hold, the offer goes out when the hold ends.
• Steam wants to hold the trade on your side. Turn on Steam Guard Mobile Authenticator.
• Refunds. Full refund until you accept the trade. Final sale after.
• Trade URL. Steam, Inventory, Trade Offers, then the link at the bottom of that page.