PrefireSkins

Legal / 03 · Updated 22 September 2026

Refund policy

One rule, then every situation we can think of. The rule: any item that has not been delivered yet is refunded in full. Delivered means you accepted the Steam trade offer.

Terms of service Privacy policy Refund policy Complaints policy

In short

  • Before the trade offer is accepted: full refund on request, no reason needed.
  • After the trade is accepted: the sale is final, because a skin cannot be returned to us.
  • Failed delivery, a cancelled line or a wrong item: full refund or a replacement, your choice.
  • Refunds go back to the payment method you used, usually within 5 to 10 business days.
  • Write to support@prefireskins.com with the order number. Contact us before disputing a payment with your bank.

The summary helps you read; the numbered sections below are the binding text.

01The rule

Every order at prefireskins.com is delivered as a Steam trade offer. Until you accept that offer the item is not yours yet and the order can be cancelled and refunded in full. Once you accept it the item is in your Steam inventory, it cannot be sent back to us, and the sale is final. This mirrors the way the law treats digital content: the right to cancel ends when the content is supplied, which you agree to at checkout.

02Before delivery

  1. Write to support@prefireskins.com with your order number. No reason is needed.
  2. We cancel the pending trade offer, if one was already sent, and confirm the cancellation by email.
  3. The refund is issued to the payment method you used, within 2 business days of the confirmation. Your bank or provider may take 5 to 10 business days to show it.

If you asked for a refund and then accepted the trade offer anyway, the item is delivered and the refund no longer applies.

03After delivery

Once a trade offer is accepted the item belongs to your Steam account and there is no way to return it. We cannot take an item back, and we do not buy items from customers. This is why there are no returns or exchanges after acceptance, whatever the reason: a change of mind, a different pattern than you hoped for, or a price move on the market.

The exception is an item that does not match your order, see below.

04When delivery fails

  • The item cannot be obtained. Items are bought for you on the market after payment. If the item is no longer available at the price you paid, we cancel that line and refund it in full. We tell you by email.
  • The trade offer cannot be sent because the trade URL is wrong, the inventory is private, or Steam Guard is not active. We tell you what to fix. If it cannot be fixed within 7 days, we refund the order.
  • The offer expires or you decline it. Tell us: we send it again or refund, your choice.
  • A Steam trade hold delays the offer. You can wait for the hold to end or cancel for a full refund at any time before acceptance.

05Wrong or faulty item

If the trade offer does not match the name and exterior of the item you ordered, do not accept it. Send a screenshot of the offer and your order number to support@prefireskins.com. We check it against your order and, if it is wrong, send the correct item or refund you in full, your choice.

If you accepted an item and only then noticed it does not match the name and exterior you ordered, contact us within 14 days of delivery with the order number and a screenshot from your inventory. Under the Consumer Rights Act 2015 you are entitled to a repair, a replacement or, where that is not possible, a price reduction or a refund. Because a skin cannot be repaired, we will offer a replacement or a refund.

06Orders with several items

Each line of an order is handled on its own. A refund for one line does not affect the others. If two items are in one trade offer and only one is wrong, decline the offer and tell us; we split the delivery.

07How refunds are paid

  • Refunds go back to the payment method you used. We cannot refund to a different card, account or wallet.
  • Refunds are made in EUR for the amount you paid. Currency conversion differences and fees charged by your bank or provider are outside our control.
  • Timing: we issue the refund within 2 business days of confirming it; providers typically take 5 to 10 business days to show it on your statement.

08Chargebacks and disputes

Please write to us before opening a dispute with your bank or payment provider. We answer every case and refund every undelivered order. A chargeback filed for an item that was delivered is treated as fraud: we submit the delivery record to the provider and may close the account.

09How to ask

Email support@prefireskins.com from the address used on the order, with the order number, and for a wrong item a screenshot. We acknowledge within 2 business days. If you are not happy with the answer, the Complaints policy explains the next step.

10Contact

TORNIKE LTD, company number 17449192
Suite 6039 128 Aldersgate Street, Barbican, London, England, EC1A 4AE
support@prefireskins.com