FAQ

After payment a Steam trade offer goes to the trade URL you entered at checkout. Open Steam, check the offer, accept it. The item lands in your inventory.

Usually within minutes of payment. If the item is under a Steam trade hold, the offer is sent when the hold ends.

Yes. Stay logged in to Steam after you pay. The offer arrives within minutes and you accept it there. If you missed it, check pending offers in Steam first, then write to support@prefireskins.com with your order number.

No. The offer has the item on the sender's side and nothing on yours. If an offer asks you to add items, it is not your order. Decline it.

Check the trade URL in your order confirmation, then check pending offers in Steam. If the item was under a trade hold, wait for the hold to end. Still nothing, write to support@prefireskins.com with your order number.

A wait Steam puts on an item before it can be traded again. While it's held, nobody can move it. If the item you bought is under a hold, we send the offer as soon as it lifts.

Yes. Without it, Steam holds trades coming to your account instead of completing them. Turn it on in the Steam mobile app before you order.

In Steam, open Inventory, then Trade Offers, then "Who can send me Trade Offers?". The URL is at the bottom of that page. Copy the whole line, including the token at the end.

Yes. Set it to public in your Steam privacy settings, otherwise we can't send the offer.

The same skin costs different amounts depending on float, pattern, and phase. The grid shows the spread across the items we have. The product page shows the live price for that exact item.

When you open the item. The price on the product page is the price at checkout.

The methods available right now are listed at checkout, on the payment step.

EUR. If your card is in another currency, your bank does the conversion at its own rate.

Yes, in full, as long as the item hasn't been delivered, meaning you haven't accepted the trade. Email support@prefireskins.com with your order number.

No. Once the trade is accepted the sale is final.

Then you haven't received the item, so the full refund applies. Write to support with your order number and a screenshot of what Steam shows.

No. Guest checkout works. An account keeps your order history and remembers your trade URL for next time.

Yes. If you have an account, update it there. If you regenerated the URL in Steam, do this before your next order or the offer goes to a dead link.

A PDF invoice is emailed with your order. Check spam if it isn't in the inbox.